REFUND POLICY

Refund Policy – THONGS FOR ALL

Effective Date: January 1, 2025

At THONGS FOR ALL, we want you to love every item you purchase from us. If you’re not completely satisfied, we’re here to help. Please review our refund and return policy below.

🔹 1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed

  • Be in its original packaging with all tags attached

  • Be returned within 14 days of receiving your order

Note: For hygiene reasons, underwear, thongs, and intimate apparel cannot be returned or exchanged once worn or removed from original packaging — unless the item arrived defective or incorrect.

🔹 2. Non-Returnable Items

The following items are non-refundable and non-exchangeable:

  • Lingerie and thongs removed from packaging

  • Sale or clearance items

  • Gift cards and promotional items

🔹 3. Damaged or Incorrect Items

If you received a defective, damaged, or wrong item, please contact us within 7 days of delivery at support@thongsforall.com with:

  • Your order number

  • A clear photo of the issue

We’ll arrange a replacement or full refund once your claim is reviewed.

🔹 4. Refund Process

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed within 5–10 business days to your original payment method.
(Processing times may vary depending on your bank or payment provider.)

🔹 5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

🔹 6. Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely.

🔹 7. Contact Us

If you have questions about our refund or return process, please contact our support team:

📧 Email: support@thongsforall.com
📞 Phone: +1 (800) 987-6543
📍 Address: 123 Comfort Lane, Los Angeles, CA, USA